Consumer Directed Care (CDC)

Consumer Directed Care (CDC) is both a philosophy and an approach to delivering services; it's a government initiative designed to help you get the most out of your Home Care Package. We can help you understand what CDC means for you, and why you need to know about it.

What is Consumer Directed Care?

By definition, Consumer Directed Care (CDC) is a government initiative for all people receiving a Home Care Package. The Home Care Package Guidelines define CDC as ‘a way of delivering services that allows consumers to have greater control over their own lives.’

For you, CDC means a change in the way your Home Care Package is delivered, and the care and services you access through your Home Care Package funding. You don’t have to do anything or change your behaviour as a result of CDC—it has already been applied to the way Home Care Packages are delivered. You now have more control over when and how you receive services, and who provides them.

We can help you understand CDC, your services, and the way Home Care Packages are delivered. If you’re confused or you have specific questions, give us a call—1300 466 322.

How does Consumer Directed Care work?

Under Consumer Directed Care, you:

  1. Have a budget allocated for your Home Care Package. You decide how the funds are spent.
  2. You receive a regular statement showing the amount of funds remaining, and how much you have spent on specific services.
  3. If some of your funds are unused, they can be saved for spending at another time.
  4. We work in partnership with you to choose the services you want or need, but you remain in control of how much support or advice you would like.

You can access more information about Consumer Directed Care at the My Aged Care website.

What does Consumer Directed Care mean for me?

Consumer Directed Care is designed to ensure you have more control over your care and services. As a result of Consumer Directed Care, you:

  • Have choice and control around who provides your services, and when they are provided.
  • Have a right to individualised services and support, based on assessed need.
  • Have respectful and balanced relationships with service providers, reflecting the rights and responsibilities of both parties.
  • Access services and care to stay as independent as possible.
  • Receive budgeting information, including the cost of your services, the contents of your individual budget, and how your Home Care Package is being spent.

How does Mercy Health implement Consumer Directed Care?

The principles of Consumer Directed Care are embedded deep in every aspect of our care. These principles form a large part of the way we care for you, and they touch every one of our services. In addition to ensuring we operate in alignment with the CDC initiative from a service perspective, we support the philosophy of Consumer Directed Care by:

  • Building on your existing skills and abilities, and suggesting services to improve and enhance your independence.
  • Getting to know you and providing information that is clear and easy to understand.
  • Providing services that help you continue to live a good life at home, feel healthier, and get back to doing activities around the home.
  • Encouraging you to stay connected with family and friends, and get out into the community through outings and activities.

Learn more about our model of care

Home care packages

A Home Care Package is designed to keep you confident and comfortable in your own home. Learn what a Home Care Package is, how to access one, and how it can keep you independent.

Home care packages

Understanding funding options

Get familiar with some of the more common funding programs for aged care. There are many options to help you access services; we can help find the most suitable one for you.

Understanding funding options

Home care FAQs

Find the answers to frequently asked questions on home care, with insights into service costs, different ways we can help you enjoy living independently at home, and more.

Home care FAQs

Check if we offer services in your area.

Yes, we can provide services in your home.

Your local care team can offer more information to keep you safe and independent at home.

Contact your care team