daughter and father on laptop

Our approach

At Mercy Health, we support you through every stage and step of your care. Whether you're new to the process and feeling overwhelmed or looking for specific services, we're here to help. We always will be. Our flexible, responsive services can meet your needs and help you live safely, actively, and independently in your own home. Find out more about our approach to care and read stories of how we’ve helped others stay independent.

Their carers genuinely care about the welfare of my dad, and act in his best interests.  I am regularly and fully informed of my dad’s behaviour or moods.  He is treated with dignity, respect, warmth and friendship.  They treat him like a cared for human being.

Our model of care

‘Care First’ is our model of care; it guides the way we support you to live safely and independently at home. Learn what the ‘Care First’ model means for you.

Our model of care

How Jean cares first for Jenny

Hear from Sarah Holmes, and her mother Jenny, about the support and care Jean provides in their lives.

How Jean cares first for Jenny

Zane describes ‘Care First’

Zane McKenzie gives his perspective on our services and what the Mercy Health model of care means for him.

Zane describes ‘Care First’
daughter and father on laptop

Services near you

Check if we offer services in your area.

Yes, we can provide services in your home.

Your local care team can offer more information to keep you safe and independent at home.

Contact your care team