Understanding your rights and responsibilities

Mercy Health Home Care Services is committed to providing quality care and services that are compassionate and respectful.

As a Mercy Health Home Care Services client, you have the right to:
  • Receive safe and high quality services
  • Be treated with respect and dignity
  • Be accepted as an individual and have personal, cultural and religious practices and diversity supported
  • Live without abuse or neglect
  • Be listened to and understood
  • Be given information you can understand. For example you may need help from an interpreter
  • Have choice and be involved in making decisions
  • Choose to have help from a support person or advocate to speak for you
  • Ask to see your own personal records
  • Give feedback including complaints and suggestions, without affecting your services
  • Exercise your rights
  • Have your personal information kept private
Mercy Health Home Care Services asks that our clients accept responsibility to:
  • Treat our staff with respect
  • Make sure that your house is safe for our staff when they visit you at home
  • Tell us the information we need to know, including when your details or your needs change
  • Let us know if you are not able to be at home at an agreed service time
  • Follow written agreements

 

Learn more about your rights as a Mercy Health Home Care Services client.

Last reviewed January 4, 2019.

Our model of care

‘Care First’ is our model of care; it guides the way we support you to live safely and independently at home. Learn what the ‘Care First’ model means for you.

Our model of care

How Jean cares first for Jenny

Hear from Sarah Holmes, and her mother Jenny, about the support and care Jean provides in their lives.

How Jean cares first for Jenny

Zane describes ‘Care First’

Zane McKenzie gives his perspective on our services and what the Mercy Health model of care means for him.

Zane describes ‘Care First’

Check if we offer services in your area.

Yes, we can provide services in your home.

Your local care team can offer more information to keep you safe and independent at home.

Contact your care team