Home & Community Care

What we can help with

In your home

Get help with your daily routine around the house: cleaning, laundry, cooking, getting ready in the morning, preparing for bed, showering, and more.

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Getting around

Travel to and from your appointments, do the grocery shopping, go to the hairdresser, visit friends and family, and more.

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Health and wellbeing

Get assistance with your medication, support when coming home from hospital, help organising medical appointments and more.

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Fun, family and friends

Visit your family and friends, get actively involved in your hobbies, learn to use technology to stay in touch, and get out and about in your community.

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Caring for Carers

If you’re caring for someone—a family member, friend, or loved one—we can provide you with a break from your care responsibilities.

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Enhance your independence

Live the way you want at home with disability support. We tailor support to your personal situation, goals, and interests.

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How the process works

For government-funded services:

Many older Australians are eligible for government funding. The most common form is a Home Care Package: imagine a bundle of services you choose, grouped together to keep you independent at home. We can help you navigate the process:

Find out more about Home Care Packages

For other funding options:

If you are not eligible for a Home Care Package, you may be able to access services through the Commonwealth Home Support Program. You can also purchase a single service or a bundle of services with your own money, if you have an immediate need or want for care.

Learn about more funding options

Why choose Mercy Health?

Tailored personal services

We help you live actively, safely and independently in your own home. Choose services to suit your specific needs, home environment and living situation. We can meet your needs and suggest more ways to help.

Learn about our services

Dedicated, sensitive and friendly care

You need a strong relationship with your care team. We respect you as an individual by recognising your unique story, needs and preferences.

Learn about our people

Support through the process

Applying for government funding for in-home independence care can be complicated. We support you and ensure you understand costs and requirements every step of the way.

Learn about Home Care Packages

Commitment to your needs

Whatever your needs, preferences or requirements, we can work with you to meet them. We are dedicated to helping you achieve your goals to keep you independent, safe and active at home. We call our approach Care First.

Learn what Care First means for you

Get in touch

Give us a ring

When you call us, you'll have one person as a dedicated point of contact. They’ll explain your options clearly, including any funding you can access for services. Call: 1300 466 322.

Find a service centre

We’re proud to be part of your local community, with a network of metropolitan and regional offices.

Find your local centre

Make an enquiry

Whatever your questions, we’re here to help. Get in touch through our contact page now.

Make an enquiry

Referrals

If you’re a medical professional, you can refer someone for care through our online referral form.

Make a referral now

Home care

Access everything you need to get started on your journey to staying independent at home. Find out about Home Care Packages and other funding options to access services, and get the answers to FAQs.

Disability support

Disability support helps you reach and exceed your potential. Build on current capabilities and develop skills to live the way you want: whether you’re moving out of home, looking for help running a family, or handling your job.

Services near you

Check if we offer services in your area.

Yes, we can provide services in your home.

Your local care team can offer more information to keep you safe and independent at home.

Contact your care team

Work for Mercy Health

Find out about life and work at Mercy Health.

Zane describes ‘Care First’

Zane McKenzie gives his perspective on our services and what the Mercy Health model of care means for him.

Our locations

Patients and visitors

Health professionals