Our people

We know how important it is to have trust and confidence in your care team. We employ people who understand that the right attitude and approach is as important as any service itself. Our qualified and experienced staff offer the highest standard of care. Whether you need a little bit of support or a lot, for a short time or for ongoing care, we can help. Our professional, friendly staff will keep you as healthy and happy as possible.

Your care team

With Mercy Health, you can decide how your services are delivered and who delivers them. We take the time to understand your preferences and match your care team with your personal requirements. We make every effort to keep your care team tight-knit; that way, we can limit the number of people coming into your home and ensure your care is personalised.

We consider your individual wants and needs, such as cultural, language or gender preferences, as well as your specific interests and skill requirements.

Do you play chess or cards? We’ll have a partner for you. Like football? We’ll find a team member who is a fellow football supporter to take you to a game. Movies? Knitting? Walks in a park? A trip to a cafe for a coffee? All these activities are enhanced when your care team member enjoys them too.

Our roles and people

Get to know “who’s who” and the part they play:

Regional Managers lead our local home care teams in Melbourne, the Barwon area, regional Victoria, southern NSW, far north Queensland (Cairns) and the ACT.

Service Coordinators roster your services, match your Home Care Workers with your needs and interests, respond to your enquiries and change requests, and ensure your  services are delivered promptly and reliably.

Care Advisors assess your needs, help plan your care and liaise with other service providers to ensure you receive the care and support you need to meet your goals.

Home Care Workers come to your home and provide a range of services to support you to stay independent and at home.

Community Nurses provide clinical care, clinical assessments and monitoring, medication administration, and health and wellbeing advice to you in your home.

We recruit only appropriately qualified people who support our values and approach. They have current police checks and a minimum of two professional references. Everyone in our team participates in mandatory training and professional development. They understand that your services are important, but your trust, comfort and safety are just as essential.

Our service philosophy

Whenever we’re delivering services, the Home Care Services team:

  • values you and your life story
  • respects that we are supporting you in your home
  • aims to help make your life easier
  • partners with you and your family to nurture your health and your emotional, social and spiritual wellbeing
  • supports you to live life to your full potential
  • optimises your health and wellbeing by delivering innovative care and services
  • has a culture of enablement and a commitment to service excellence.


Last reviewed March 29, 2019.

Work for Mercy Health

Find out about life and work at Mercy Health.

Work for Mercy Health

Partnering with Southern Cross Care (Vic)

In 2017, Mercy Health merged with Southern Cross Care (Vic), placing us among among the 10 largest not-for-profit aged care providers in Australia.

Partnering with Southern Cross Care (Vic)

Check if we operate in your area.

Yes, we can provide services in your home.

Your local care team can offer more information to keep you safe and independent at home.

Contact your care team