News

Placeholder image

Leading the way with client satisfaction and loyalty

  • Read in 1 minute

In October 2017, we engaged Colmar Brunton, an independent market research company, to talk to our clients and their families about their experience with Mercy Health Home Care Services. This marks the second wave of our client experience and loyalty monitoring surveys and we are pleased that the results have once again shown that “those…

Leading the way with client satisfaction and loyalty
Placeholder image

Assisting older people to age in place

  • Read in 1 minute

The needs of older Australians are changing, and assistive technology is fast becoming a common feature to support older people to live safely and independently in their own homes. Last year, Mercy Health Foundation and Mercy Aged and Community Care partnered with Umps Health to develop innovative new services to help older people with diverse…

Assisting older people to age in place
Placeholder image

Commitment to equity and inclusion

  • Read in 1 minute

Mercy Health employs over 8,500 people who provide compassionate and holistic care to people through our acute hospitals, mental health programs, palliative and respite services, specialist women’s health services, aged care homes and home care services. To ensure we can continue to provide the best possible care to people, it is essential that our employees…

Commitment to equity and inclusion
Placeholder image

Rewarding a labour of love for a beloved mother

  • Read in 1 minute

For the past few years, Soula Stylianou has been caring for her 82-year-old mum, Zenovia, who is living with advanced dementia and requires constant supervision. It is not easy, she admits, but she doesn’t mind at all. Soula sees this as her responsibility and last August she quit her job to take care of her…

Rewarding a labour of love for a beloved mother
Placeholder image

The magic is in the matching

  • Read in 1 minute

  “I was 19 when I joined the police force in Sydney,” says Brian, now aged 82. “They put me on the horses because I came from a farm. I wanted a motorbike, but I was stuck on the horses. I was engaged to Del at the time. She was in hospital far away and…

The magic is in the matching
Placeholder image

Mercy’s move to improve communication

  • Read in Less than a minute

  Mercy Health has joined the National Ageing Research Institute (NARI) and digital health and technology company Curve Tomorrow to develop Talk2Me, a portable voice-to-voice translation tool. The technology, which instantly translates the words and needs of clients to their care workers is designed for people living with dementia and those from culturally and linguistically…

Mercy’s move to improve communication
Placeholder image

Home Care Services and the NDIS

  • Read in Less than a minute

  Mercy Health Home Care Services a registered NDIS service provider whose staff are trained in disability support. If any of your clients have a disability, live in their own home and need a helping hand, we can provide kind, quality and professional support. Whether they need assistance with everyday activities such as getting up…

Home Care Services and the NDIS
Placeholder image

A five-star approach to improving care

  • Read in 1 minute

  Changes in care and support needs can now be quicker addressed, incidents logged and questions answered sooner thanks to a creative new app allowing community care workers to send notifications directly to regional office staff , the moment they hear about them. The app called stafFISH, which stands for ‘staff Feedback, Incident, Service and…

A five-star approach to improving care
Placeholder image

Life’s still a circus at 74

  • Read in 1 minute

In his youth, Stan was a catcher on the trapeze with the Flying Ashtons. At 74, his days of flying trapeze are well and truly over, but he was thrilled to discover he could fly again by simply putting on a set of virtual reality glasses and selecting Cirque du Soleil. Through the new virtual…

Life’s still a circus at 74
Placeholder image

The Next Chapter

  • Read in Less than a minute

Together we now serve over 4,500 home care clients and 34 residential aged care homes. Mercy Health is now among the 10 largest not-for-profit aged care providers nationally. This merger strengthens Mercy Health and Southern Cross Care (Vic) at a time when aged care is changing in response to community needs, market expectations and changes…

The Next Chapter