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The magic is in the matching

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  “I was 19 when I joined the police force in Sydney,” says Brian, now aged 82. “They put me on the horses because I came from a farm. I wanted a motorbike, but I was stuck on the horses. I was engaged to Del at the time. She was in hospital far away and…

The magic is in the matching
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Mercy’s move to improve communication

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  Mercy Health has joined the National Ageing Research Institute (NARI) and digital health and technology company Curve Tomorrow to develop Talk2Me, a portable voice-to-voice translation tool. The technology, which instantly translates the words and needs of clients to their care workers is designed for people living with dementia and those from culturally and linguistically…

Mercy’s move to improve communication
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Home Care Services and the NDIS

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  Mercy Health Home Care Services a registered NDIS service provider whose staff are trained in disability support. If any of your clients have a disability, live in their own home and need a helping hand, we can provide kind, quality and professional support. Whether they need assistance with everyday activities such as getting up…

Home Care Services and the NDIS
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A five-star approach to improving care

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  Changes in care and support needs can now be quicker addressed, incidents logged and questions answered sooner thanks to a creative new app allowing community care workers to send notifications directly to regional office staff , the moment they hear about them. The app called stafFISH, which stands for ‘staff Feedback, Incident, Service and…

A five-star approach to improving care
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Life’s still a circus at 74

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In his youth, Stan was a catcher on the trapeze with the Flying Ashtons. At 74, his days of flying trapeze are well and truly over, but he was thrilled to discover he could fly again by simply putting on a set of virtual reality glasses and selecting Cirque du Soleil. Through the new virtual…

Life’s still a circus at 74
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The Next Chapter

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Together we now serve over 4,500 home care clients and 34 residential aged care homes. Mercy Health is now among the 10 largest not-for-profit aged care providers nationally. This merger strengthens Mercy Health and Southern Cross Care (Vic) at a time when aged care is changing in response to community needs, market expectations and changes…

The Next Chapter
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Amazing results from our client survey

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“Mercy Health Home Care Services clients are extremely grateful and delighted with the services provided by Mercy Health. Mercy Health is felt to go above and beyond what is expected of them.” This was just some of the overwhelming positive feedback gathered from our recent Client Experience Review, conducted by independent market research company, Colmar Brunton….

Amazing results from our client survey

Last reviewed March 4, 2019.