A five-star approach to improving care
Changes in care and support needs can now be quicker addressed, incidents logged and questions answered sooner thanks to a creative new app allowing community care workers to send notifications directly to regional office staff , the moment they hear about them. The app called stafFISH, which stands for ‘staff Feedback, Incident, Service and…
Life’s still a circus at 74
In his youth, Stan was a catcher on the trapeze with the Flying Ashtons. At 74, his days of flying trapeze are well and truly over, but he was thrilled to discover he could fly again by simply putting on a set of virtual reality glasses and selecting Cirque du Soleil. Through the new virtual…
The Next Chapter
Together we now serve over 4,500 home care clients and 34 residential aged care homes. Mercy Health is now among the 10 largest not-for-profit aged care providers nationally. This merger strengthens Mercy Health and Southern Cross Care (Vic) at a time when aged care is changing in response to community needs, market expectations and changes…
Amazing results from our client survey
“Mercy Health Home Care Services clients are extremely grateful and delighted with the services provided by Mercy Health. Mercy Health is felt to go above and beyond what is expected of them.” This was just some of the overwhelming positive feedback gathered from our recent Client Experience Review, conducted by independent market research company, Colmar Brunton….
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