Home Care Webinar Series
Find care near you
Enter your postcode to discover local services and your nearest office.
Understanding Support at Home
As you are aware, significant changes are coming to Australia’s aged care system. From 1 November 2025, the current Home Care Packages program will transition to the new Support at Home model .
To help you feel confident and prepared, we invite you to join Karlie Keck, General Manager of Home Care at Mercy Health and Rachel Lane from Aged Care Guru’s for a special webinar.
Karlie will break down what the changes really mean for you and how you can continue to access the services that support your independence and lifestyle. While Rachel will break down the Support at Home changes to fees and funding and what this will mean for you.
In this session, you’ll discover:
- What the Support at Home changes mean for you and your care
- How to access services under the new model
- Fees and funding explained in simple terms
- How Mercy Health can support you every step of the way
This is your opportunity to hear directly from a trusted leaders in aged care and to ask questions about what lies ahead.om a trusted leader in aged care and to ask questions about what lies ahead
Frequently asked questions
Find the answers to frequently asked questions, with insights into service costs, different ways we can help you enjoy living independently at home, and more.
That’s a great first step! During your assessment, a trained assessor will talk to you about your health, daily activities, and support needs. Afterward, you’ll receive a Support Plan outlining what services you’re eligible for. You can then choose a provider to begin services.
Mercy Health Home Care Navigator can help you to understand the steps. Head to Home Care options to learn more.
Mercy Health can provide short-term restorative care, increased clinical support, or a reassessment to adjust to your changed care needs. Contact our friendly Customer Enquiry Centre on 1300 478 776. Or if you are a current client, please contact your Care Partner. You can also contact My Aged Care on 1800 200 422 to request additional support.
Support at Home currently affects Home Care Package and Short-Term Restorative Care clients. CHSP will remain unchanged until at least July 2027. More information will be provided closer to the CHSP transition.
You’ll receive a Notice of Decision and a Support Plan from My Aged Care after your assessment. This outlines your approved services and funding level. You can also check your status by calling My Aged Care on 1800 200 422 or logging into your online account.
Head to Home Care options to see all the steps to getting started
You may qualify for additional support if:
- Your health or mobility has declined
- You’ve had a fall or hospitalisation
- Your carer is no longer available
Contact My Aged Care on 1800 200 422 to request a reassessment. You may also be eligible for short-term restorative care or a higher classification.
If your father already receives a package, he’ll transition automatically on 1 Nov 2025 as a “transitioned HCP care participant” with no disadvantage in funding.
If your mother has been approved and allocated a Home Care Package / Support at Home package or CHSP services, Mercy Health are here to help start the process. Please contact our Customer Enquiry Centre on 1300 478 776.
Under Support at Home, Registered Nurse (RN) services are charged based on the actual time spent, not automatically in one-hour blocks. These services are fully subsidised by the government, so there are no out-of-pocket costs for eligible clients unless you choose additional services beyond your plan.
A Level 3 classification supports people with intermediate care needs including personal care, domestic help, transport, nursing, allied health, and social support.
You can access non-urgent services like gardening and home care through the Commonwealth Home Support Programme (CHSP) or the new Support at Home program (if you’re transitioning from a Home Care Package). Start by contacting My Aged Care on 1800 200 422 to arrange an assessment. Once assessed, you’ll be matched with services based on your needs and eligibility.
To find out how to start this process, head to Home Care Options.