Commonwealth Home Supported Programme (CHSP)
We know that navigating the path to getting extra care and support can feel challenging. To make things easier, we’ve outlined six simple steps to help you get started with accessing home care services. Our team is here to assist you at any stage along the way.
Step 2
Register with My Aged Care
Contact My Aged Care on 1800 200 422 or via their website myagedcare.gov.au.
A My Aged Care team member will complete an application with you to check your eligibility for an assessment, this application can be completed in three ways.
- An online application will take around 15 to 20 minutes and you will need your Medicare Card handy to complete the process.
- If you would prefer to speak with someone or do not have a Medicare Card the same application process can be completed over the phone.
- If you would prefer to apply in person you can make an appointment at a Services Australia location with an Aged Care Specialist Officer, to make an appointment please call 1800 227 475.
Need any help?
If you have any questions about how to do this, please call us on 1300 478 776 and a friendly Mercy Health staff member would be happy to assist.
Need any help?
If you have any questions about how to do this, please call us on 1300 478 776 and a friendly Mercy Health staff member would be happy to assist.
Step 3
Eligibility Assessment
Once your eligibility for an assessment has been confirmed, the My Aged Care team will refer you to a single assessment team.
Someone from the single assessment team will contact you to arrange a time to complete an assessment. The assessment will identify your care needs to determine if you are eligible to receive government support through the CHSP.
Through its Care Advisory Service, Mercy Health can connect you with a dedicated care advisor who can assist you in understanding the assessment process and preparing for your assessment. Call us today on 1300 478 776.
Step 4
Your Assessment Results
Once your assessment is complete, your assessor will tell you what services you are eligible to receive or explain why you are not eligible. This information will be included in a support plan created for you with your assessor.
If you are eligible, the next step is to connect with suitable aged care providers. There are two ways to do this:
- With your consent, your assessor can send a referral to the relevant provider/s. The referral lets providers know that you are a new client and prompts them to contact you. At any point you can let your assessor know if you have already chosen a provider.
- You can let your assessor know that you would like to search for providers yourself or if you have already chosen a provider. Your assessor will give you a referral code for each service you are eligible for.
Get help to understand your results
If you have any questions about assessment results, please call us on 1300 478 776 and a friendly Mercy Health staff member would be happy to help.
Get help to understand your results
If you have any questions about assessment results, please call us on 1300 478 776 and a friendly Mercy Health staff member would be happy to help.
Step 5
How to find the right home care provider for you
Important things to consider when choosing a provider:
- check if the provider can start services when you would like them to. Not every provider will be available.
- ask about your cost contribution, how often you will pay for services, and what happens if you take a break.
- if you have multiple referral codes, ensure the provider offers all the services you require.
- We know that when it comes to home care services, most people find immense comfort in having their support team nearby. That’s why it’s essential to ensure that the provider you are considering has a local support team. Mercy Health not only meets this need but exceeds it, with an extensive network of dedicated teams ready to support local communities. Whether you’re in metropolitan Melbourne, regional Victoria, southern New South Wales and Newcastle, the Australian Capital Territory, or Cairns, you can count on our unwavering commitment to your well-being.
Get started now
You’ve gathered all the crucial information and have chosen the best provider for your needs. Now, it’s time to take the next step towards exceptional care. Call the Mercy Health Customer Enquiry Centre on 1300 478 776 to start a conversation about how our services can fit your individual needs.
Get started now
You’ve gathered all the crucial information and have chosen the best provider for your needs. Now, it’s time to take the next step towards exceptional care. Call the Mercy Health Customer Enquiry Centre on 1300 478 776 to start a conversation about how our services can fit your individual needs.
Step 6
Start receiving your home care services
With your care plan now in place, Mercy Health Home Care will begin delivering your home care services.
Mercy Health Home Care has established itself as a trusted brand, recently earning a gold award for Home Care services at the Reader’s Digest Quality Service Awards. We understand and respect that we are supporting you in your home so we partner with you and your family to nurture your health and your emotional, social, and spiritual wellbeing. We will ensure that your services are delivered on a schedule that suits you. Call 1300 478 776 to get started now.
Our Mercy Health Healthy Ageing app is designed to help keep you in touch with your care team and manage your in-home care and services effortlessly from your smartphone or tablet.
Need more help?
Contact us at any time for assistance with your application process or to discuss your care options.
Need more help?
Contact us at any time for assistance with your application process or to discuss your care options.