Home Care Options
It can be confusing navigating in-home care services, but you’ve already made the first step. You may know what you need to stay comfortable and independent at home—you may not. That’s ok. We might have ideas to make things easier that you haven’t thought of, or that you didn’t know were possible.
Support at Home
Support at home is a new program funded by the Australian Government that will provide aged care services to older Australians in their homes, commencing on 1 November 2025. It will replace HCP (Home Care Packages)
We’re here to help and offer guidance as you need; give us a call. We can also help coordinate the whole process for you. Otherwise, everything you need to get started on your journey to in-home care services is available below.
Home Care Package (HCP)
Learn more about how you can access a Home Care Package. This is a subsidy provided by the Australian Government to older Australians to access support services in their homes.
Commonwealth Home Supported Programme (CHSP)
Find out more about how to access CHSP which offers older Australian’s basic, entry-level support to continue living independently in their homes.
Self-funded Home Care
Explore the steps to accessing the support you need tom remain independent and active with self funded home care services.
Department of Veterans’ Affairs (DVA) funded Home Care and Community Nursing
Learn more about the steps to accessing home care support through DVA funded home care.
Veterans’ Home Care (VHC)
Navigating the process to accessing home care services through VHC? Our simple guide will assist you.
National Disability Insurance Scheme (NDIS)
If you are exploring home care services through the NDIS, our quick navigation guide will help you through the process.
All of the staff and carers are awesome. Very caring, supportive and we rely on them to maintain my father to stay at home.
Frequently asked questions
Find the answers to frequently asked questions, with insights into service costs, different ways we can help you enjoy living independently at home, and more.
A Home Care Package is an allocation of funds from the government to put towards your health and wellbeing. You will need to be assessed as eligible for a Home Care Package. An amount of money will be allocated to you according to your needs.
Learn more about Home Care Packages
Yes. We are very skilled at helping people with Home Care Packages. We know the system well and have a lot of experience managing the rules and regulations, the budget, paying bills for services, and all the other paperwork.
Your funding level will be determined through an Aged Care Assessment as part of the Home Care Package application process. Aged Care Assessments can be organised through My Aged Care, the Commonwealth Government body responsible for all aged care services.
- Level 1 supports people with basic care needs. Think of it as the smallest bundle that provides a couple of hours of in-home care services each week.
- Level 2 supports people with low-level care needs. It results in around four hours of in-home care services per week.
- Level 3 supports people with intermediate level care needs. It equates to up to nine hours of in-home care services per week.
- Level 4 supports people with high-level care needs. It translates to up to 14 hours of in-home care services per week.
While each level comes with a different amount of funding, all levels have access to the same types of services — the difference is the amount of services you can choose within your budget. We tailor your services to ensure you get the best value out of your budget.
Home Care Packages (HCP) and Commonwealth Home Support Services (CHSP) are both government-funded programs designed to help older Australians live independently at home, but they cater to different levels of need.
CHSP is ideal if you need a small amount of support — like help with cleaning once a fortnight. It’s a flexible, entry-level program without income assessments, where you might contribute a small fee toward services.
HCP, on the other hand, is better suited if you need more comprehensive or regular assistance, such as multiple services each week. With a HCP, you receive a tailored package based on your care level, from basic support (Level 1) to high-level care (Level 4). This program includes a formal assessment and provides more substantial funding to cover your needs.