Coronavirus: information for Mercy Health Home Care Services clients

Mercy Health Home Care Services is committed to minimising the risk of infection for our clients, their loved ones, and our staff.

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Mercy Health Home Care Services staff are continuing to visit clients, so that you can continue to do the everyday things you need and want to do.


Mercy Health currently has one client who has tested positive for coronavirus. Initial contact tracing has been completed, and the Department of Health (Commonwealth) and Human Services (Victoria) Public Health Unit advised. There are no additional clients considered to be at risk from this case.


Client services have not been impacted. However, you may notice our staff wearing masks when they visit your home. Staff providing services in Victoria are required to wear masks during this stage of the pandemic.

Staff who provide services in a NSW/Victoria border community are required to wear masks for all services. Staff who provide services in regional NSW must wear masks if they are unable to maintain physical distance within your home.

Our top priority is the health and wellbeing of everyone we care for, as well as our staff. There are some very simple things everyone can do to help prevent the spread of infection:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use a hand sanitiser that contains at least 60 per cent alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or the crook of your elbow.
  • Stay at home if you feel unwell.
  • Avoid close contact with people outside your immediate family or household members (such as hugging , kissing or shaking hands).
  • Maintain a distance of 1.5 metres between yourself and others where possible unless you need help with your personal care.
  • Get vaccinated for flu (influenza) as soon as available. This could help reduce the risk of further problems.
  • Limit visitors to your home, but do your best to stay connected with loved ones and your community.
  • Consider a phone call or video call to keep in touch.
  • If you live in a known hotspot, avoid leaving your home unless it is essential.

If you are unwell with a fever or respiratory symptoms, please contact your Local Office as soon as possible before your appointment in case we need to reschedule.