Coronavirus: information for Mercy Health Home Care Services clients

Mercy Health Home Care Services is committed to minimising the risk of infection for our clients, their loved ones, and our staff.

  • Read in 1 minute

On 29 March, the Prime Minister announced further restrictions to help prevent the spread of coronavirus in Australia. This included new advice that all Australians aged over 70; over 65 with existing health conditions; and Indigenous Australians over 50 with existing health conditions are encouraged to self-isolate for their own protection, only leaving home if absolutely necessary.

The Government has confirmed that people receiving home care services who meet this criteria are able to, and should continue to receive their regular home care services.

We want to reassure you Mercy Health Home Care Services is continuing to provide services to its clients. This is consistent with Government advice, which acknowledges that these are essential services that enable people to stay safe and well in their own home. Your regular care staff can still visit to ensure you are able to continue with everyday tasks.

All of our staff are trained in hand hygiene and other infection control practices, and we have capacity to help those who may not be able to access their usual or additional family support. So, if you need extra support in your home, we can help.

There are also some very simple steps that you, your family and other visitors can take to help us to prevent and minimise the spread of infection. Our staff are following these same precautions:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use a hand sanitiser that contains at least 60 per cent alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or the crook of your elbow.
  • Stay at home if you feel unwell.
  • Avoid close contact with people outside your immediate family or household members (such as hugging , kissing or shaking hands).
  • Maintain a distance of 1.5 metres between yourself and others where possible unless you need help with your personal care.
  • Get vaccinated for flu (influenza) as soon as available. This could help reduce the risk of further problems.
  • Limit visitors to your home, but do your best to stay connected with loved ones and your community. Consider a phone call or video call to keep in touch, and avoid leaving your home unless it is essential.

If you are unwell with a fever or respiratory symptoms, please contact your Local Office as soon as possible before your appointment in case we need to reschedule.

If you cannot find the information you are searching for on this page, or if you have other questions or feedback, there are a number of ways you can get in touch.

Contact us.