Coronavirus: information for Mercy Health Home Care Services clients and families

Mercy Health is committed to minimising the risk of infection for our home care clients, their loved ones, and our staff.

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Current case updates

We currently have no active cases of coronavirus.

Mercy Health has a well-established process in place to respond if a client or staff member tests positive to coronavirus, or is a close contact of a confirmed case. Our process is informed by a team of infectious diseases and infection prevention and control experts as well as industry best practice, and involves working closely with relevant government authorities every step of the way. Our response includes rapid contact tracing and getting in touch with any client or staff member who may be at risk of infection. If you are considered a close contact of a confirmed case, we will contact you.

Monitoring current outbreaks

Mercy Health is currently monitoring current outbreaks in New South Wales and Victoria. If a client (or someone who lives with them) has been advised to self-isolate because they have visited an area of concern, services will be temporarily suspended until a clinical assessment and service plan is completed to determine which services are essential and how they can continue safely with appropriate personal protective equipment.

We encourage our clients and family members to check the government website in your state or territory for the latest information on case alerts and exposure sites.

Keeping you safe

Mercy Health is continuing to visit home care clients, so that you can continue to do the everyday things you need to do. Your health, wellbeing and independence are important — even during a pandemic. That is why we are taking every possible precaution to make sure our staff can continue to support you safely and in line with government directives.

Masks and eye protection

There are different requirements for masks and eye protection depending on the state or territory you live in.

Currently, all Mercy Health staff will wear a surgical mask when they are in your home. In New South Wales, Victoria and the Australian Capital Territory our staff will also wear eye protection.

Please note

If you are hard of hearing, or have difficulty communicating with our staff while they are wearing a mask, our staff are permitted to remove their mask for short periods to talk to you. If they are providing care and cannot maintain a physical distance, they must keep their mask on.

Mercy Health recommends that clients in New South Wales, Victoria and the Australian Capital Territory wear a mask when our staff are in your home, or if physical distancing cannot be maintained.

What you can do to guard against coronavirus

Our top priority is the health and wellbeing of everyone we care for, as well as our staff. There are some very simple things everyone can do to help prevent the spread of infection:

  • Wash your hands regularly.
  • Cough or sneeze into a tissue or the crook of your elbow.
  • Let us know if you are unwell or feeling ‘not quite right’.
  • Let us know if anyone else in your household is sick.
  • Let us know if you or anyone in your household has been tested for coronavirus and is waiting for the result of that test.
  • Be cautious with your contact with others, including family and friends.
  • Keep a distance from our staff unless you need help with your personal care.
  • Let us know if you need help with additional cleaning of surfaces in your home, and frequently touched items.

If you are unwell with a fever or respiratory symptoms, please contact your Local Office as soon as possible before your appointment in case we need to reschedule.