Understanding your rights and responsibilities

As a Mercy Health Home Care Services client, you have the right to:

• Receive safe and high quality services
• Be treated with respect and dignity
• Be accepted as an individual and have personal, cultural and religious practices and diversity supported
• Live without abuse or neglect
• Be listened to and understood
• Be given information you can understand. For example you may need help from an interpreter
• Have choice and be involved in making decisions
• Choose to have help from a support person or advocate to speak for you
• Ask to see your own personal records
• Give feedback including complaints and suggestions, without affecting your services
• Exercise your rights
• Have your personal information kept private

Mercy Health Home Care Services asks that our clients accept responsibility to:

• Treat our staff with respect
• Make sure that your house is safe for our staff when they visit you at home
• Tell us the information we need to know, including when your details or your needs change
• Let us know if you are not able to be at home at an agreed service time
• Follow written agreements

To learn more about your rights as a Mercy Health Home Care Services client, visit Rights and related links.