We are proud to announce that Mercy Health Home Care has won a Quality Service Award for the second consecutive year, achieving Gold Status in the 2026 Reader’s Digest Quality Service survey.
This prestigious award is based on one of Australia’s most trusted consumer surveys, conducted independently by Catalyst Research. Unlike other awards that rely on brand perception, the Quality Service Award is based entirely on customer experience — with real clients rating brands across key service pillars including personalisation, understanding, simplicity, and consistency.
Winning this award for a second-year running is a powerful endorsement of Mercy Health Home Care’s commitment to excellence, compassion, and client-centred care.
“This recognition, voted by those we serve, speaks volumes about the dedication and care the team brings daily. Thank you for setting such a high standard in home care,” said Karlie Keck, General Manager Home Care.
We extend our heartfelt thanks to our superb home care team for their tireless work and unwavering commitment to supporting older Australians with dignity and respect.
And to our clients, thank you for trusting us to walk alongside you — your feedback and support inspire us to keep raising the bar.
Learn more about our award-winning services here.
