Accessing Home Care

The Australian Government offers several programs that provide subsidies for aged care services.

These programs include:

• Home Care Package (HCP) program.
• Commonwealth Home Support Programme (CHSP)
• Veterans’ Home Care
• Department of Veterans’ Affairs (DVA) Community Nursing
• National Disability Insurance Scheme (NDIS).

Some funded programs only operate in specific areas. Please contact the Mercy Health Home Care office nearest to you for more information.

Your funding level will be determined through an Aged Care Assessment as part of the Home Care Package application process. Aged Care Assessments can be organised through My Aged Care, the Commonwealth Government body responsible for all aged care services.

• Level 1 supports people with basic care needs. Think of it as the smallest bundle that provides a couple of hours of in-home care services each week.
• Level 2 supports people with low-level care needs. It results in around four hours of in-home care services per week.
• Level 3 supports people with intermediate level care needs. It equates to up to nine hours of in-home care services per week.
• Level 4 supports people with high-level care needs. It translates to up to 14 hours of in-home care services per week.

While each level comes with a different amount of funding, all levels have access to the same types of services — the difference is the amount of services you can choose within your budget. We tailor your services to ensure you get the best value out of your budget.

Yes. We are skilled at helping people with Individual Support Plan (ISP) or National Disability Insurance Scheme (NDIS) funding. We know the system well and have a lot of experience managing the rules and regulations, the invoicing, and all the other associated tasks. We can help you understand the system so you can make decisions on how to spend your funds most effectively.

We work with you to plan services that suit you and your situation. If you have government funding it will cover the cost of specified services. If you would like to purchase additional services or you don’t have funding, we will clearly explain how much the services cost, so you can make an informed decision about what you would like us to provide.