Home Care Options
It can be confusing navigating in-home care services, but you’ve already taken the first step. You may know what you need to stay comfortable and independent at home — you may not. That’s ok. We might have ideas to make things easier that you haven’t thought of, or that you didn’t know were possible.
Support at Home
Support at home is a new program funded by the Australian Government that will provide aged care services to older Australians in their homes, commencing on 1 November 2025. It will replace HCP (Home Care Packages)
We’re here to help and offer guidance as you need; give us a call. We can also help coordinate the whole process for you. Otherwise, everything you need to get started on your journey to in-home care services is available below.
Support at Home (SAH)
Learn more about how you can access a Support at Home. This is a subsidy provided by the Australian Government to older Australians to access support services in their homes.
Commonwealth Home Supported Programme (CHSP)
Find out more about how to access CHSP which offers older Australian’s basic, entry-level support to continue living independently in their homes.
Self-funded Home Care
Explore the steps to accessing the support you need tom remain independent and active with self funded home care services.
Department of Veterans’ Affairs (DVA) funded Home Care and Community Nursing
Learn more about the steps to accessing home care support through DVA funded home care.
Veterans’ Home Care (VHC)
Navigating the process to accessing home care services through VHC? Our simple guide will assist you.
National Disability Insurance Scheme (NDIS)
If you are exploring home care services through the NDIS, our quick navigation guide will help you through the process.
All of the staff and carers are awesome. Very caring, supportive and we rely on them to maintain my father to stay at home.
Frequently asked questions
Find the answers to frequently asked questions, with insights into service costs, different ways we can help you enjoy living independently at home, and more.
Yes. We are very skilled at helping people with Support at Home and home care services. We know the system well and have a lot of experience managing the rules and regulations, the budget, paying bills for services, and all the other paperwork.
Your funding level will be determined through an Aged Care Assessment. Aged Care Assessments can be organised through My Aged Care, the Commonwealth Government body responsible for all aged care services.
- Classification 1 minimal support for independent living. This might provide occasional assistance with light domestic tasks.
- Classification 2 light personal care and social support. This might provider light person care such as assistance with showering, dressing and managing medications.
- Classification 3 moderate assistance with daily living. This might include more structured support several times per week.
- Classification 4 high-frequency personal and domestic support. This might include near-daily care across personal and household tasks.
- Classification 5 daily support with health monitoring. This might include services cover complex personal care.
- Classification 6 comprehensive health and clinical care. This might include
- Classification 7 intensive daily multidisciplinary care
- Classification 8 highest classification of in-home and pallative care.
While each level comes with a different amount of funding, all levels have access to the same types of services — the difference is the amount of services you can choose within your budget. We tailor your services to ensure you get the best value out of your budget.
Support at Home (SAH) and Commonwealth Home Support Services (CHSP) are both government-funded programs designed to help older Australians live independently at home, but they cater to different levels of need.
CHSP is ideal if you need a small amount of support — like help with cleaning once a fortnight. It’s a flexible, entry-level program without income assessments, where you might contribute a small fee toward services.
SAH, on the other hand, is better suited if you need more comprehensive or regular assistance, such as multiple services each week. With Support at Home, you receive a tailored package based on your care level, from basic support (Level 1) to high-level care (Level 8). This program includes a formal assessment and provides more substantial funding to cover your needs.