How long does the assessment process take and what should I expect?
The aged care assessment process through My Aged Care involves a few steps and can vary in duration. The entire process, from the initial eligibility check to receiving your outcome letter, can take 2-6 weeks.
The first step is to check your eligibility for subsidised services. This can be done online or over the phone. The eligibility check should take around 15-20 minutes.
If you’re eligible, a member of the single assessment team will contact you to arrange an in-person assessment at your home. This assessment is comprehensive and involves discussing your needs and support requirements. During the assessment, the assessor will work with you to develop a support plan that outlines the care and services that will best help you. After the assessment, you will receive a letter detailing the assessment team’s decision, the services you are eligible for, and the reasons for their decision.